Privacy policy

Information We Collect

At CHICORIENT, we collect various types of information to provide and improve our services:

  • Personal Data: Name, email address, shipping address, payment information when you make a purchase
  • Device Information: IP address, browser type, operating system for analytics and security
  • Usage Data: Pages visited, products viewed, time spent on site to enhance user experience
  • Cookies: We use cookies to remember preferences and shopping cart contents (you can manage cookie preferences in your browser settings)

How We Use Your Information

Your data helps us:

  • Process and fulfill your orders
  • Provide customer support and respond to inquiries
  • Improve our website and product offerings
  • Send marketing communications (only with your explicit consent)
  • Prevent fraud and enhance security
  • Comply with legal obligations

Data Sharing and Disclosure

We may share information with:

  • Service Providers: Payment processors, shipping carriers, and IT services (under strict confidentiality agreements)
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In case of merger, acquisition, or asset sale (with notice to users)

We never sell your personal data to third parties.

Data Security

We implement robust security measures:

  • SSL encryption for all data transmissions
  • Regular security audits
  • Limited access to personal data
  • Secure payment processing through PCI-compliant providers

While we implement strong protections, no internet transmission is 100% secure.

Your Rights

Under GDPR, CCPA and other privacy laws, you have the right to:

  • Access your personal data we hold
  • Request correction of inaccurate information
  • Request deletion of your data (subject to legal requirements)
  • Object to or restrict processing
  • Withdraw consent for marketing communications
  • Request data portability
  • Opt-out of sale (though we don't sell data)

To exercise these rights, please contact us through our website.

Data Retention

We retain personal data:

  • For active accounts: Until you request deletion
  • For order information: As required by tax and consumer protection laws
  • For marketing data: Until consent is withdrawn

International Data Transfers

As an international business, data may be transferred outside your country of residence. We ensure all transfers comply with applicable laws and implement appropriate safeguards.

Children's Privacy

Our services are not directed to individuals under 16. We do not knowingly collect data from children without parental consent.

Policy Updates

We may update this policy periodically. Significant changes will be notified through our website or email.

Last Updated: [Insert Date]