Terms of service

1. User Agreement

By accessing and using CHICORIENT's services, you agree to comply with these Terms of Service. These terms apply to all visitors, users, and others who access or use our platform. If you disagree with any part of these terms, you may not use our services.

Users must be at least 18 years old or have parental/guardian consent to make purchases. You are responsible for maintaining the confidentiality of your account information and for all activities under your account.

2. Limitation of Liability

CHICORIENT shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from:

  • Your use or inability to use our services
  • Unauthorized access to or alteration of your transmissions
  • Any third-party conduct on our platform
  • Any products purchased through our site

Our total liability for any claims related to our services shall not exceed the amount you paid for the product in question.

3. Intellectual Property Protection

All content on CHICORIENT, including text, graphics, logos, images, and software, is our property or our licensors' property and is protected by international copyright laws.

You may not:

  • Reproduce, modify, or distribute our content without permission
  • Use our trademarks without written consent
  • Reverse engineer or attempt to extract source code from our platform

4. Refund Policy

We accept returns within 30 days of delivery for unworn, unwashed items with original tags attached. To initiate a return:

  1. Contact our customer service team via email
  2. Receive return authorization and instructions
  3. Ship items back to our warehouse

Refunds will be processed within 14 business days after we receive and inspect the returned items. Shipping costs are non-refundable unless the return is due to our error.

Final sale items (marked as such) are not eligible for returns or exchanges.

5. Dispute Resolution

Any disputes arising from these terms shall first attempt to be resolved through good-faith negotiations between the parties.

If resolution cannot be reached, disputes shall be settled through binding arbitration in accordance with the rules of the International Chamber of Commerce. The arbitration shall take place in Singapore and shall be conducted in English.

You agree to waive any right to participate in class actions or class arbitrations against CHICORIENT.

6. General Provisions

We reserve the right to modify these terms at any time. Continued use of our services after changes constitutes acceptance of the new terms.

If any provision of these terms is found invalid, the remaining provisions will remain in full effect.

These terms shall be governed by the laws of Singapore without regard to conflict of law principles.