Faq
Ordering & Payment
How do I place an order?
Simply browse our collection, select your desired items, choose your size and color, then proceed to checkout. You'll need to provide shipping details and payment information to complete your order.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay for your convenience.
Is my payment information secure?
Yes, all transactions are processed through encrypted payment gateways. We do not store your credit card information on our servers.
Shipping & Delivery
What are your shipping options?
We offer standard shipping (5-7 business days) and express shipping (2-3 business days). Shipping costs vary depending on your location and selected method.
Do you ship internationally?
Yes, we ship worldwide. International delivery times typically range from 7-14 business days, depending on the destination.
How can I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. You can use this to monitor your package's progress.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery. Items must be unworn, unwashed, with original tags attached. Please note that final sale items cannot be returned.
How do I initiate a return?
Visit our Returns Center in your account dashboard, select the items you wish to return, and follow the instructions to print your return label.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive your return. The refund will be issued to your original payment method.
Sizing & Product Information
How do I choose the right size?
Each product page includes detailed size charts with measurements in both inches and centimeters. We recommend comparing these to your body measurements for the best fit.
Are your products true to size?
Most of our customers find our items true to size. However, some styles may run small or large - please check individual product descriptions for specific fit notes.
What materials are your clothing made from?
We use various high-quality fabrics including cotton, polyester blends, rayon, and spandex. Material composition is listed on each product page.
Account & Technical Support
How do I reset my password?
Click "Forgot Password" on the login page and enter your email address. You'll receive instructions to create a new password.
How can I update my account information?
Log into your account and navigate to "Account Settings" where you can update your personal details, shipping addresses, and preferences.
What should I do if I encounter technical issues?
Try clearing your browser cache or using a different browser. If issues persist, please contact our customer support team through the Help Center.