Contact us

Customer Support

At CHICORIENT, we value your shopping experience and are committed to providing excellent customer service. Our dedicated support team is available to assist you with any inquiries regarding our fashion collections, orders, or general questions.

Company name：Jiawenhe (Beijing) Trading Co., Ltd.
Company address：Room 115, 1st Floor, No. 85, Huilongguan West Street, Huilongguan Town, Changping District, Beijing

Email Assistance

For the fastest response, please email us at: [email protected]

Our customer service representatives typically respond within 24-48 hours during business days (Monday-Friday).

Business Hours

Our customer support operates during the following hours (GMT+8):

Monday to Friday: 9:00 AM - 6:00 PM
Saturday: 10:00 AM - 4:00 PM
Closed on Sundays and public holidays

Before Contacting Us

You might find immediate answers to your questions in our FAQ section, which covers common topics about:

Order tracking and shipping information
Returns and exchanges policy
Product sizing and care instructions
Payment methods accepted

Your Feedback Matters

We appreciate your thoughts about our products and services. Share your shopping experience or suggestions at support@@chicorient.com to help us improve.